I'm Surprisingly Good at Dealing With Customer Service Reps—Here's How I Get Results Without Being Rude

I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm.
The Gazette

Iowa Senate OKs use of SAVE to verify immigration statuses for public assistance, voter registration

Five bills requiring the state to use the federal Systematic Alien Verification for Entitlements program, or SAVE, now head to the Iowa House for consideration.